Information we collect
- Account details: email address, password or sign-in provider details, and shop names.
- Connected shop data: Etsy orders, sales, payment ledger entries, listing details, and Printify orders, products, SKUs, and costs. This can include buyer details contained in connected records.
- Connection details: secure connection information for Etsy, Printify, and the optional browser extension.
- Settings and activity: profit targets, product matches, sync status, and support messages.
- Optional advertising data: Etsy Ads listing statistics you choose to send with the extension.
- AI questions: questions you ask ProfitIQ and the shop figures used to answer them.
- Subscription details: plan, status, and Paddle customer and subscription identifiers.
- Technical data: sign-in session data, device and browser information, IP address, and error information.
How we use it and why
- To create your account and provide the service, including syncing shops and calculating profit. Legal basis: contract performance.
- To answer ProfitIQ questions. Legal basis: contract performance.
- To manage subscriptions and access. Legal basis: contract performance.
- To keep the service secure, prevent fraud, and fix problems. Legal basis: legitimate interests.
- To provide support and improve the service. Legal basis: legitimate interests.
- To meet legal, tax, and accounting duties. Legal basis: legal obligation.
- We do not use your information for marketing without consent where consent is required.
Who we share it with
- Service providers: providers for hosting, databases, sign-in, AI processing, and support tools, only as needed to provide ProfitSync POD.
- Connected services: Etsy and Printify, when you ask us to connect and sync your accounts.
- Paddle: our Merchant of Record, for sales, subscription management, payments, tax compliance, and invoicing.
- Professional advisers: such as legal and accounting advisers.
- Authorities: where required by law.
Our hosting and sign-in services are provided through Lovable Cloud. When you use ProfitIQ, your questions and a financial fact sheet, including shop name and selected-period financial information, are sent through Lovable’s AI gateway to OpenAI for an answer. Do not include sensitive personal information in your questions. We do not sell your personal information.
How long we keep it
We keep information while your account is active and as needed to provide the service. We also keep it as needed for legal, tax, accounting, security, and dispute purposes. When it is no longer needed, we delete or anonymise it.
Your rights
Depending on where you live, you may ask to access, correct, delete, restrict, or receive a copy of your information. You may also object to some uses or withdraw consent. If you are in the UK or EEA, you may complain to your data protection authority. We aim to respond within one month.
International transfers
Our providers may process information outside your country, including the United States. Where required, we use appropriate safeguards, such as standard contractual clauses or adequacy decisions.
Security
We use appropriate technical and organisational measures, including encrypted connections, access controls, and restricted storage of connection credentials. No system is completely secure.
Cookies and browser storage
We use essential browser storage to keep you signed in, remember your selected shop, and remember interface preferences. We do not use advertising cookies. You can clear stored data in your browser, but you may need to sign in again.
Contact and privacy requests
Data controller: Anna Wallace. For privacy requests, email Profitsyncco@gmail.com. We may ask for information to verify your identity before acting on a request. Disconnecting a shop stops future access to that service but is not an account-deletion request.